Enhance Your Customer Experience


An Unexpected Gift of Literature

The Short Story Dispenser offers intellectual breaks to enchant customers, travelers, visitors, patients... while enabling businesses with lengthy wait times to enhance their customer experience. Or perhaps you want to entice them to stay longer to enjoy your customer journey by adding something different, innovative and memorable.

That little something different to add to the journey which gives you a competitive advantage, along with trackable usage data for your management, to prove the engagement you’ve created.

Put a Dispenser where people gather in your business, surprise them with fiction on the fly and show appreciation for their visit, so they leave with a smile. With the gift of a short story or poem, you are inviting them back and they will associate your environment with a memorable moment. Plus, what a cool souvenir to take home and share with friends or family...

A Literary Lift

With the engagement created around the Short Story Dispenser, you can improve your customer relationship by transforming the low points of their experience — having to wait, feeling ignored, impatience, etc. — into highlights: surprise, smiles, a great read.

Literature stirs complex emotions, inspires creative thinking, and helps with anxiety. Short Édition allows you to create an emotional link between your brand and your customers, by offering a bit of fiction, an unplugged experience to be lived in that very moment, at home or elsewhere - to be savored alone or shared with others.

Shine Light on Your Innovation

Customize your Dispenser in your own colors and tailor your content to your readers. Need stories for a general audience, 18+, young adult or children? You decide! Choose & change collections as often as you like or opt-in to our monthly thematic calendar.

Free for the user, eco-friendly and unique. The ‘wow’ element to your programming, marketing, innovation and engagement campaigns… at the street-level.

Their Clients Are Already Enjoying the Short Story Dispensers


Customer Stories Say it Better

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An Asset to the Canary Wharf Experience

We knew the Dispensers would be received well but could not have dreamed just how popular they would be. Within their first year, our three Short Story Dispensers printed over 100,000 stories. We received hundreds of pieces of press coverage as well as positive feedback from the public. Our Short Story Dispensers have been an undeniable asset to Canary Wharf.

Camilla McGregor,

Arts + Events Manager
Canary Wharf, London, UK

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International Spotlight on Local Authors

 From the airport's perspective, what we want to reflect is the community through the terminal building. So when Jason(1) called us and told us how we can reflect our literary culture here from Edmonton, we were really enthusiastic about it.

"International travelers describe it as the topping on the dessert that was their trip here in Edmonton. It was like this final souvenir that they can take home."

Tracy Bednard,

VP Digital and Corporate Communications
Edmonton, Ontario

Jason Lee Norman,

* Local Author

* Jason Lee Norman is a locally famous author who worked with the airport to bring the Short Story Dispenser to Edmonton and curated 78 local works to publish in the dispenser.

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One Short Story at a Time

"Adding a Short Story Dispenser to our hotel lobby transformed the customer experience for our guests. Truth be told, they don't know quite what to expect when they see the huge red heart. Surprised by the kiosk’s button lights, everyone is amazed to see the story, or poem printed on a long piece of paper. The guests are then transported into a romantic world, where they discover many different authors. It is the perfect activity to treat yourself to a moment of relaxation in a warm and welcoming environment."

Benjamin Campeau,

Co-owner of Monsieur Jean,
the Private Host, Québec, Canada

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Literary Lift for Transit Customers

"Having the Short Story Dispensers in select BART stations has been a great addition to engagment with our transit customers, especially as we emerge from the pandemic. The Bay Area is a community of readers, and these "small gifts" are really appreciated."

Jennifer Easton,

Art Program Manager,
BART Planning, Development and Construction, Oakland, California

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A Wonderful Touchpoint!

"With Raine Square being situated alongside Perth’s major CBD transport hubs, we were confident the Short Story Dispenser would be well used however the level of engagement and positive feedback we consistently receive has been beyond expectations – it sells itself! The dispenser has been a wonderful touchpoint for our community too – we are in our third year of partnership with local organisation, Writing WA, sponsoring their writing competition and featuring works from local authors on the dispenser. These bite-sized literature snacks are so loved at Raine Square!"

Daisy Milsom,

Marketing Manager,
Raine Square, Perth, Australia

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The Power of Stories & the Power of Healing

Doylestown Health is proud to be the first healthcare system in the United States to partner with Short Édition. Offering short stories as a brief respite is just one way we put the needs of our patients and community first. We believe the power of stories – just like the power of healing – is vital to improving lives and ensuring a more vibrant and healthier world.

Laura Wortman,

Vice President & Chief Advancement Officer
Doylestown Health, Doylestown, Pennsylvania